All sales are final once product has been delivered unless otherwise established by Metro Nova Creative Solutions, LLC. Contract or project may be cancelled at any time before approval of production and or deposit has been paid. If deposit has been paid and work has begun and a customer requests a cancellation of the project, Metro Nova Creative Solutions will decide how much of the project is refundable depending on timeline of production. If project is delivered within reasonable expectations and scope of work, sales are final. If payment is received by Credit or Debit Card, Metro Nova Creative Solutions may give refunds by way of check.